Returns and Refunds Policy

At HARPAH, we want you to feel confident in every purchase. We understand that sometimes an item may not be quite right, so we offer a straightforward 30-day change-of-mind return policy, subject to the conditions below.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Change-of-Mind Returns

You have 30 days from the date your order is delivered to request a change-of-mind return.

Approved change-of-mind returns will receive a store credit equal to the amount paid for the accepted returned item, excluding original shipping charges.

We do not provide cash refunds for change-of-mind returns.

Return Conditions

To qualify for a change-of-mind return, the item must:

• Be unworn, unused, unwashed, and unaltered.

• Be returned with all original tags attached.

• Be returned in its original packaging, where reasonably possible.

• Be free from makeup, fake tan, deodorant, perfume, pet hair, marks, stains, damage, and other signs of wear.

• Have all hygiene seals or protective strips intact, where applicable.

• Be accompanied by valid proof of purchase.

• Be submitted for return within 30 days of delivery.

For hygiene reasons, garments should only be tried on over underwear.

Items purchased as part of a set or bundle must be returned together as a complete set.

How to Request a Return

1. Contact us through our contact form or email care@harpah.com within 30 days of delivery.

2. Include your full name, contact number, order number, the item you wish to return, and the reason for the return.

3. Wait for your return request to be reviewed and approved before sending the item.

4. Carefully package the approved item and follow the return instructions provided by our customer care team.

5. Send your return using a tracked and traceable shipping service.

Please do not send an item back without first contacting us, as unauthorised returns may be delayed or returned to the sender.

Return Shipping Costs

For change-of-mind returns, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required by law or the return results from an error by HARPAH.

We strongly recommend using a tracked shipping service and retaining your postage receipt. HARPAH cannot issue a store credit for a return that does not reach us.

If an item is confirmed to be faulty, damaged, or incorrect, reasonable return shipping costs will be reimbursed where required under applicable consumer law.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned due to a change of mind:

• Items clearly marked as Final Sale.

• Gift cards.

• Items that do not meet our return conditions.

• Items with removed or damaged hygiene seals.

• Items showing signs of wear, washing, alteration, damage, marks, stains, odours, or improper care.

Sale items remain eligible for return unless they are clearly marked as Final Sale.

These exclusions do not apply where an item is faulty or where a return or other remedy is required under applicable consumer law.

Promotional Gifts

If your order included a complimentary gift and your return means the remaining order no longer qualifies for that promotion, the unused complimentary gift must also be returned.

If the promotional gift is not returned, its advertised value may be deducted from your store credit.

Return Assessment

All returned items will be inspected before a store credit or other remedy is approved.

If your return meets the conditions of this policy, your store credit will be sent electronically to the email address associated with your order.

If an item does not meet our return conditions, we will contact you. The item may be returned to you at your expense, and no store credit will be issued.

Store Credits

Store credits are issued for approved change-of-mind returns and will equal the amount actually paid for the accepted returned item.

Original shipping charges, customs duties, import taxes, and other external fees are not included in the store credit.

Store credits cannot be redeemed for cash except where required by law.

Exchanges

We do not process direct exchanges.

Instead, return the original item for a store credit and use that credit to place a new order for your preferred size, colour, or style.

Items are not reserved while a return is being processed. Product availability, prices, and promotions may change before you place your new order.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is faulty, damaged, incorrect, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, contact us as soon as possible through our contact form or at care@harpah.com.

Please provide:

• Your full name and order number.

• A clear description of the issue.

• Clear photographs or videos showing the item and the problem.

• Photographs of the parcel and shipping label if it arrived damaged or incorrect.

We may need to inspect the item before confirming the appropriate remedy.

Depending on the nature of the issue and your rights under applicable law, the remedy may include a repair, replacement, refund, or another appropriate solution.

Your rights regarding faulty products are not limited to the 30-day change-of-mind period. Original packaging and attached tags are not required where a remedy is available under the Australian Consumer Law, although proof of purchase may be requested.

Where you are legally entitled to a refund, it will generally be returned using the original payment method unless otherwise agreed.

International Returns

International customers may request a change-of-mind return within the same 30-day period.

International return shipping costs, customs duties, import taxes, and associated fees are the customer’s responsibility for change-of-mind returns.

HARPAH cannot refund customs duties or taxes paid directly to another authority. You may need to contact your local customs authority regarding any potential reimbursement.

Questions?

If you have any questions about a return, store credit, refund, or faulty item, please contact us through our contact form, email care@harpah.com, or speak with us through our online chat service.